Terms and conditions of access to the website

Access to the website is free and does not require prior subscription. The use of this website is subject to the Privacy Policy, the Cookies Policy and the Legal Notice, which the User knows and accepts in full and without any reservation by browsing the website, using the services offered therein, and/or acquire the products offered through said medium.

TERMS OF USE

These Conditions describe the terms applicable to the services and content offered through the website www.gobluegoods.com, as well as all of those contained therein, owned by the commercial company Carpa Design Europe, SL, with registered office. at C/ Duque de Calabria 4, under Valencia, 46005, CIF: B93477883, and registered on October 19, two thousand and twenty-one in the Mercantile Registry of Valencia, in Volume 11063, Book 8341, Folio 197, Section 8, Sheet V 200839, I/A 1, having the following forms of contact: email info@gobluegoods.com and the customer service telephone number 96 312 50 49.

The use of the website by the User implies unreserved acceptance of all of these Conditions of Use. If you do not agree with these conditions, you must refrain from using this page. The use of the website also requires that the User is of legal age, as well as having sufficient legal capacity according to current applicable legislation to be bound by these Conditions of Use.

The visit or use of the website by the User must be done at all times in a responsible manner and in accordance with current legislation, the rules of good faith, and respecting in all cases the intellectual and industrial property rights owned by Carpa Design. Europe, its suppliers, or any other third parties, natural or legal.

The use, by any direct or indirect means, of any of the contents of the website for purposes that are or could be illicit, as well as the performance of any action that causes or may cause damage of any kind, or alterations, is expressly prohibited. not consented by Carpa Design Europe, to the website or any of its contents.

Without prejudice to the general binding nature of these Conditions of Use, there is the possibility that certain services or utilities offered on the website have special conditions that complement, replace, or render void some or all of these Conditions of Use, which will require the express consent of the User, and that in any case may be consulted before its issuance.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All intellectual and industrial property rights over the content of the website (without limitation, we mention its texts, images, logos, signs, sounds, video animations, source code, design, navigation structure, databases, etc.), or they are owned by Carpa Design Europe, or they are owned by other commercial companies, in this case Carpa Design Europe has sufficient rights for their exploitation in any form and especially those of reproduction, distribution, public communication and transformation .

Access to or use of the website by the User cannot in any way be considered as granting rights, authorizations or licenses of any kind by Carpa Design Europe, or third parties, with respect to its content. The reproduction, distribution, public communication and transformation, in any form, of any content subject to intellectual property rights mentioned in this clause is prohibited, unless there is the prior and express written consent of its owner.

Without prejudice to what is expressed in the previous paragraph, some products offered are marketed under trademarks owned by third parties that Carpa Design Europe is authorized to use and exploit. Access or use of the website by the User does not imply the granting of any right of any nature over these brands and logos. Its use for commercial purposes or any other purpose is expressly prohibited.

Carpa Design Europe reserves the right to exercise the corresponding judicial and extrajudicial actions against the User, derived from any action by the User that infringes the intellectual and/or industrial property rights existing over the materials and contents of the website, and this without prejudice to any other actions, judicial or extrajudicial, that may be carried out by other third parties, natural or legal, who may be holders of said rights, in defense of them.

The User declares to know that all products sold on the website are intended for recreational, personal and non-profit use and have been subjected to test methods in accordance with the corresponding regulations and standards. The guarantees offered by Carpa Design Europe with respect to its articles are conditioned on personal, non-profit use.

The User must, in any case, and prior to purchasing an item marketed by Carpa Design Europe, ensure that it is legally suitable for the use they wish to give it.

To this end, there are product description sheets available for consultation in the store and through the web portal. Carpa Design Europe is not responsible in any case for possible claims arising from a use different from that for which the article is designed.

LINK POLICIES

In the event that the User intends to establish hyperlinks with the Carpa Design Europe website, he/she may not imply that Carpa Design Europe has authorized the hyperlink or that he/she has in any way approved or authorized the content of the website on which the User intends to establish hyperlinks to the Carpa Design Europe website. the hyperlink is established, nor make false, inaccurate or offensive statements about Carpa Design Europe or any of its workers, or include on the hyperlink page inappropriate, defamatory, illegal, obscene or illicit content, or any other content that in any way contravene current legislation. Carpa Design Europe also does not authorize the User to create macros (“frames”) with the web pages or on the web pages of Carpa Design Europe.

Carpa Design Europe reserves the right to take appropriate judicial and extrajudicial actions arising from any conduct contrary to the provisions of the previous paragraph.

When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify the email info@gobluegoods.com so that Carpa Design Europe, SL can correct them as soon as possible.

The USER may keep their data updated by accessing their user account.

RESPONSIBILITY

Carpa Design Europe does not guarantee the correct and lawful use of the website by its Users, and, consequently, they decline any kind of responsibility derived from any actions contrary to current legislation. Likewise, Carpa Design Europe reserves the right to take appropriate judicial and extrajudicial actions arising from any conduct contrary to the provisions of this paragraph.

Except for the limits established by law, Carpa Design Europe does not assume any liability arising from the following situations that are listed by way of example, but not limited to:

Of the errors that may occur as a result of incidents due to problems in the Internet network, including the inability to use the website, both as a result of routine maintenance operations of the system and of updates essential for its proper functioning.

The use by minors of the website or the sending of their personal data without the permission of their parents or guardians, in this case the parents or guardians being responsible for the responsible use of the Internet by minors.

Of the contents that the User can access through links not authorized by Carpa Design Europe or that are entered by the Users as comments, or using similar tools, when these are made available to them on the website.

The introduction of erroneous data by the User or an unauthorized third party, as well as problems with the e-mail address provided by the User if it is incorrect or presents operational problems beyond the control of Carpa Design Europe.

Of the illicit use that Users may make of the materials and contents of the website in violation of the intellectual and/or industrial property rights of the contents of the website, in the terms established in the “INTELLECTUAL AND INDUSTRIAL PROPERTY” section of these Conditions of Use.

Carpa Design Europe declares that it cannot guarantee the absence of viruses or other elements that could damage or alter the User's computer system (both hardware and software), nor does it assume any liability arising therefrom. It is up to the User to have adequate tools to detect viruses or any other harmful computer element.

MODIFICATIONS OF THESE CONDITIONS

Carpa Design Europe reserves the right to unilaterally modify, totally or partially, without prior notice, these Conditions of Use, as well as any other conditions of a particular nature that modify, extinguish or render ineffective, totally or partially, other parts of the website. that may eventually be established, the configuration, presentation and design of the website or any of the elements and services that comprise it. Any subsequent access to said modifications to the web portal by the User will be considered acceptance of them.

APPLICABLE LAW AND JURISDICTION

These Conditions of Use are governed by Spanish legislation. In the event of a dispute or controversy related to the application or interpretation thereof, the parties will submit to the Courts and Tribunals that are territorially competent according to current legislation.

In any case, we inform you that you have the right to request the extrajudicial resolution of consumer disputes accessible through this link .

IDENTITY, PURPOSE, VALIDITY AND MODIFICATION OF THE CONDITIONS

These General Contracting Conditions - from now on GGC - regulate the purchasing conditions of the different products offered publicly on our website www.gobluemobility.com.

The property of said website belongs to the company Carpa Design Europe, SL, with registered office at AC/ Duque de Calabria 4, Bajo Valencia, 46005, CIF number B93477883, and registered on October 19, two thousand and twenty-one in the Registry. Mercantil de Valencia, in its Volume 11063, Book 8341, Folio 197, Section 8, Sheet V 200839, I/A 1, having the following forms of contact: email info@gobluegoods.com and customer service telephone number 96 312 50 49.

This company is the one that assumes the obligations of the selling party in the purchase and sale of all products offered publicly on the website www.gobluegoods.com

The User is defined as the natural or legal person who registers on the website and purchases products or services from Carpa Design Europe through the website www.gobluegoods.com

All sales and deliveries made by Carpa Design Europe will be understood to be subject to these Conditions. By placing an order, the User agrees to be bound by these General Purchase Conditions as well as the Conditions of Use, the Privacy Policy and the Cookies Policy.

Carpa Design Europe may modify these General Purchase Conditions as well as the Conditions of Use, Privacy and Cookies.

Users who make purchases at www.gobluegoods.com declare that they have full legal capacity to be contractually bound, that they have read and understood these GTC, accept their terms and conditions, and that they will be bound by them, just as if they were written. at the time of formalizing the contract. It will be an essential requirement to read and accept the GTC, prior to purchasing any product through www.gobluemobility.com.

It is the User's responsibility to periodically read and review these GTC, since those published at the time of placing orders will be applicable.

These GTC, from their publication, will be valid indefinitely until the publication of their modification by Carpa Design Europe.

Carpa Design Europe reserves the right to modify the GTC at any time and without prior notice. The CGC will always be accessible on its website, so that the User can consult, save or print them at any time.

INFORMATION AND STATEMENTS PRIOR TO CONTRACT:

The User, prior to contracting and during the purchase process, may access, archive and print these general contract conditions for consultation.

Spanish will be the language used to formalize the contract and carry out post-sales communications.

The User undertakes not to place any false or fraudulent order, and Carpa Design Europe reserves the right to cancel it and take appropriate action in these circumstances.

In the case of legal entities, the natural persons acting in their name and representation, through this site, guarantee against Carpa Design Europe and third parties linked to the provision of the contracted services, that they have sufficient representation in their favor for the corresponding legal entity at the time of making the purchase and guarantee that at the time of making the transaction they are not violating the rights of any third party in this regard and that the data and information related to the legal entities are true, accurate and reliable.

Carpa Design Europe will not be responsible for any damage, loss or harm to people and/or property that is caused by or is related to the previous statement.

The User declares to know that all products sold on the website are intended for purely recreational, personal and non-profit use and have been subjected to test methods in accordance with the corresponding norms and standards. The guarantees offered by Carpa Design Europe with respect to its articles are conditioned on personal, non-profit use.

The User must, in any case, and prior to purchasing an item marketed by Carpa Design Europe, ensure that it is legally suitable for the use they wish to give it. To this end, there are product description sheets available for consultation in the store and through the website. Carpa Design Europe is not responsible in any case for possible claims arising from a use different from that for which the article is designed.

The User declares to know that Carpa Design Europe does not have management systems certified in accordance with international standards (ISO9000, ISO 14000, EMAS, SA8000, etc.).

The User exempts Carpa Design Europe, and therefore will be solely responsible for using the products in accordance with the corresponding technical specifications and instructions for use.

It is the User's responsibility to ensure that the product, especially if it is a vehicle, can be used in accordance with applicable local legislation. The client assumes all responsibility and risk associated with its use. Carpa Design Europe disclaims any liability arising from the use of the product by the User.

No modification, alteration or different agreement made by the User will have effect if it differs in the slightest from the particular conditions of the order that have been stated on the website, nor from the general conditions established here, except with prior express and documented acceptance by Carpa. DesignEurope.

If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The User declares to have read, know and accept these Conditions in their entirety.

The electronic document in which the contract is formalized will be archived by Carpa Design Europe and will be available to the User if he/she requests it.

Carpa Design Europe informs that the images of the products shown on the website are provided for illustrative purposes only, so there may be slight aesthetic variations in your product and packaging even if the product substantially conforms to the description. provided and other technical specifications.

The products and/or their packaging may be modified to comply with applicable legislation and regulatory requirements. These changes will not affect the use of the product by the customer and these updates so that a product meets the established requirements will not constitute a lack of conformity.

Carpa Design Europe undertakes to inform the User of such variations and to enable the cancellation of the order in the subsequent terms.

If once the order has been accepted by Carpa Design Europe, the ordered products cannot be sold because the sale of any part of the products is illegal, Carpa Design Europe will inform the User of the cancellation of the delivery of their original order and will offer them a suitable alternative. . If the User does not accept the suggested alternative, the amount paid for the original product will be refunded. If the product has already been delivered to the User, the return must be processed in accordance with the same agreements provided for the exercise of the right of withdrawal.

The User may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale. No third party has the right to demand compliance with this contract.

Carpa Design Europe may assign its rights and delegate its obligations under these conditions to another organization without affecting its rights under the contract.

For any information about the order, the User may contact the Carpa Design Europe customer service telephone number: 96 312 50 49, or; via email to the address info@gobluegoods.com

When the User identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify the email info@gobluegoods.com so that Carpa Design Europe, SL can correct them as soon as possible.

ECONOMIC CONDITIONS

The prices and conditions of sale are for informational purposes only and may be modified in response to market fluctuations. However, placing the order through the established procedure implies compliance with the price offered and the general conditions of sale in force at that specific time. Once the contract has been formalized, that is, once Carpa Design Europe accepts or confirms to the User the order placed by the latter through the website, the purchase will be understood to be complete in full right, with all the legal guarantees that protect the consumer. acquirer and, from that moment, the prices and conditions will be contractual and cannot be modified without the express agreement of both contracting parties.

The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly indicated otherwise, do not include shipping or communication costs, handling or any other additional services and annexes to the purchased product.

The prices applicable to each product are those published on the website and will be expressed in EURO currency. The User assumes that the economic valuation of some of the products may vary in real time.

If the order is confirmed, a manifest error is noted by Carpa Design Europe in the price of the product advertised on the website that was used to place the order, and it is so evident that it would be reasonable to assume that the error in the price should have been noted, Carpa Design Europe may terminate the contract, refund any amounts that may have been paid by the User and demand the return of any products that have been delivered.

BILLING

Any payment made to Carpa Design Europe entails the issuance of an invoice in the name of the registered User or the company name that they have informed at the time of placing the order. This invoice will be sent in paper format along with the purchased product. If you want to receive it by email, you must request it by any of the means that Carpa Design Europe makes available to you, informing you that you can revoke said decision at any time.

IDENTIFICATION AND RECTIFICATION OF DATA PROVIDED TO PLACE THE ORDER.

The User declares that all the information and data provided to Carpa Design Europe are true and correspond to reality. If the User does not provide all the necessary information, their order cannot be processed.

Carpa Design Europe reserves the right to deny and/or suspend access to the services provided on www.gobluemobility.com for reasons of violation of contractual good faith, non-compliance with applicable legislation, these General Purchase Conditions and /or in cases of fraud detected by this company and/or any of its suppliers.

All information and personal data provided by the User when using this website will be treated in accordance with the Privacy Policy of Carpa Design Europe, in accordance with the data processing specified in these Purchase Conditions.

The data provided during the contracting process will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR), relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and the Organic Law 3/2018, of December 5 (LOPDGDD), relating to the protection of personal data and detailed in the Legal Notice and in the Privacy Policy of this site Web.

RECRUITMENT PROCEDURE

The User, in order to acquire the products or services offered by Carpa Design Europe through its website, must be of legal age or an emancipated minor, have the legal capacity and to act necessary and sufficient to enter into contracts of economic content, and freely and voluntarily provide the personal data necessary for the formalization of the contract.

Any product offered on the website can be added to the “basket”. In this, only the items, quantity, price and total amount will be observed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping information entered. The baskets do not have any administrative connection, it is only a section where a budget can be simulated without any commitment on both parties.

To place an order, the User must select the products they wish to purchase from the website by creating a virtual shopping list, that is, adding the products to the “basket”.

In order to place an order from the “basket”, once you have selected the desired products, you must follow the following steps:

1. Read and understand the description of the products as they appear on the website. In case of doubt, the User must contact Carpa Design Europe.

2. Read and understand the essential and technical characteristics of the products, which are available in the product information and technical information sections of the website. Among them, any declaration relating to technical standards and features relevant to the use you intend to give to the product.

3. Check all quote details online: items, quantities, price, availability, shipping costs, charges, discounts, taxes and purchase total. Prices may change daily while the order is not placed.

4. Check billing information.

5. Select the delivery method, and if applicable, check the shipping address.

6. Selection of the payment method.

7. Make the payment by entering the appropriate data.

Once the order is processed, the system instantly sends an email to the Carpa Design Europe management department and another to the User's email confirming the placement of the order. Receiving this email does not imply acceptance by Carpa Design Europe or formalization of the purchase-sale contract.

The contract will be deemed formalized when, once Carpa Design Europe has reviewed the correctness of the billing information provided, the effective availability of the product, and particular conditions of sale and shipping, it sends the User an email informing of the formalization of the contract. informing about the status of the order and the approximate shipping and/or delivery date.

Carpa Design Europe reserves the right to not accept the order in the event of obvious errors in the particular conditions of contract, billing or shipping information, or incidents that prevent the correct formalization of the contract.

If the User detects an error after completing the payment process, they must contact the User Service at the telephone number 96 312 50 49, at the email address info@gobluegoods.com

PAYMENT FORMS, CHARGES AND DISCOUNTS

Carpa Design Europe is responsible for economic transactions and allows the following ways to pay for an order:

• VISA or MASTERCARD credit or debit card.
• PayPal
• Fractional payment through a financial institution.

The User may use a discount coupon prior to completing the purchase if they have received it from Carpa Design Europe.

The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure pages, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to the data. To achieve these purposes, the User/client accepts that Carpa Design Europe obtains data for the purposes of the corresponding authentication of access controls.

Carpa Design Europe undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.

The sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Holder of the card or cards is prohibited under the card brand programs.

Carpa Design Europe is not responsible for the lack of veracity of the data included by the User at the time of placing the order, nor especially for any damage caused to third parties due to the illegitimate use of payment methods by the User.

Payment by installment payment is subject to prior reading and acceptance of the terms and conditions of said entity, its Privacy policy and the cookie policy. Carpa Design Europe is not responsible for the obligations and rights arising from the financing contract.

PRODUCT AVAILABILITY

Carpa Design Europe will display updated information on product availability and stock on its website. Even so, it is possible that a product, whose availability has been confirmed by Carpa Design Europe, has been sold out during the ordering process, so, in this case, Carpa Design Europe will inform the User of this situation through by email and/or by telephone, and will offer you the following alternatives:

1.- The delivery of the product in a longer period than initially indicated after the User's agreement with this solution, at no additional cost.

2.- The refund of the price charged within a maximum period of three working days, from the indication by the User that this is the alternative chosen, by the same means of payment used at the time of paying for the order.

If the order is fully returned, the amount to be returned will include the costs of the product shipping service paid by the User. In the case of a partial return, in which the items subject to the return of the item will change the characteristics of the delivery method of the initial order, and therefore the price of the service, this price difference will be adjusted in the return.

Carpa Design Europe, taking into account the recreational, personal and non-profit purpose of its products, does not assume any responsibility for damages derived from the unavailability of products.

SHIPPING AND DELIVERY OF ORDERS

Carpa Design Europe will not send any order until it has checked the availability of the product and payment has been made.

Shipments of merchandise will usually be made by EXPRESS COURIER (POSTAL EXPRESS, SEUR, UPS, STD, etc.), according to the destination freely designated by the User.

The delivery time will be between 3 and 6 business days, depending on the destination population and the chosen payment method. This period is not applicable to the delivery of products from the European Union, in which case the User will be informed of the applicable period prior to accepting the order.

If the order consists of several products, delivery may be made through separate shipments.

The User is obliged to remain at the address where the delivery is to be made on the agreed date and time or to expressly designate a person for these purposes.

The delivery will be considered made when the carrier has made the products available to the User and the User, or his or her delegate, has signed the delivery receipt document.

If the contract cannot be executed because the contracted product or service cannot be delivered within the scheduled time, the User will be informed of this circumstance and will be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without this resulting in any liability for damages attributable to Carpa Design Europe.

If the User is not present at the delivery address and no one is available to sign for it, then the courier company will inform the User of this circumstance or leave a card with details on how to arrange a new delivery or collection at the courier's local depot.

If the User is not available to accept delivery on the second attempt, the product may be sent back to a local warehouse and the delivery company will leave a note explaining how to arrange collection.

If the User does not proceed with the collection within a period of 15 days, Carpa Design Europe will be entitled to charge the costs generated by the failed delivery, storage and return shipping of the product to the Carpa Design Europe facilities.

The returned items will be added back to our stock and a refund will be made within 15 calendar days of the amounts paid for the product with deduction of the shipping costs and the aforementioned courier services for the return.

It will not be considered to constitute a lack of delivery by Carpa Design Europe if the delivery of the products is delayed due to an event beyond the control of Carpa Design Europe. If the delivery date is delayed for this reason by more than 30 days, the User may contact Carpa Design Europe to request a refund for any products that are affected. You accept, in that case, that the product subject to reimbursement must be returned when it has actually been delivered to you.

Carpa Design Europe will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the User is false, inaccurate or incomplete.

In the event that the User has an incident with the management of the reception or collection of their order or with its content, they must contact Carpa Design Europe by calling 96 312 50 49.

Carpa Design Europe will not incur liability for any failure due to a major cause. Compliance with the obligation will be delayed until the case of force majeure ceases.

TRANSPORTATION EXPENSES

The prices published on the website include the cost of shipping to any country in the European Union.

The acceptance of the order by Carpa Design Europe when it involves the delivery of products to countries outside the European Union will be subject to the prior feasibility study by Carpa Design Europe, and its cost and deadline will be detailed to the User by email.

For the definitive acceptance of the order by Carpa Design Europe, the User must confirm the shipping conditions and pay the costs in the time and manner specified through the appropriate communication.

DISASSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT

Carpa Design Europe may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, when the USER does not comply with the obligations established in this contract or any legal provision, license, regulation, directive, code. of practices or policies that are applicable.

Where Carpa Design Europe exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to Carpa Design Europe.

WARRANTIES AND LACK OF CONFORMITY

The products purchased on this website have the same guarantees as those purchased directly in the store. Pursuant to the provisions of Royal Legislative Decree 1/2007 of November 16, when the User is a consumer, and within a period of three (3) years from delivery, Carpa Design Europe will be liable for manufacturing defects in the products. purchased items.

To this end, the User must communicate the reported defect to Carpa Design Europe under the conditions provided for in Royal Legislative Decree 1/2007 of November 16, by communication sent to the email info@gobluegoods.com or by postal mail to the address C / Duque de Calabria 4, Bajo Valencia, 46005, attaching proof of purchase of the products.

Once the existence of a manufacturing defect in the product has been verified, Carpa Design Europe will proceed within a reasonable time to repair the product or, where appropriate, replace it, at the User's option, unless one of these two options is impossible or, compared to the other measure, entails disproportionate costs.

If, with repair work or replacement, the product still does not comply, the User has the right to reject the reviewed product for lack of conformity and request a refund, or a price reduction.

Likewise, if both the repair and the replacement are unfeasible for Carpa Design Europe, because it is impossible, or they entail disproportionate costs considering the value of the product or the relevance of the defect, the User may request a proportional reduction in the price or the termination of the contract.

In accordance with current legislation, defects or nonconformities that become apparent through normal use within the first two years after receiving the product will be presumed to have been present on the date you received the product. If a defect is reported after those two years, the User must demonstrate that the defect was present in the product on the date it was received.

The guarantees offered by Carpa Design Europe with respect to its products are conditioned to purely recreational, personal and non-profit use. This guarantee will not apply if a different use is evident, for example a professional use linked to a business activity and in any case for its use in public institutions and administrations.

The guarantee of products acquired for the development of a business or professional activity will be regulated in accordance with the provisions of the Commercial Code and the Civil Code.

Normal use is defined in the manufacturer's warranty. The warranty does not cover consumable parts such as wheels (tyres, spokes or punctures), cables, brake shoes, sets, bottom brackets, the battery or charger, when the defects arise due to mere natural wear and tear of the product.

Any defects found in products that have been manipulated, altered or modified by the User without prior and documented consent from Carpa Design Europe will be excluded from the warranty; if the equipment serial number is damaged or has been removed or tampered with; damages caused by loss or misplacement; those caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the manufacturer's instructions; or the breakdown of a product caused by the installation of a component not supplied by Carpa Design Europe and incorporated by the client, or that is not compatible with the product.

In the specific case of electric scooters and bicycles, defects caused in the product as a result of: traveling on any unsuitable surface or terrain that could cause damage to the vehicle, such as stairs, slopes, dirt fields, are excluded from the warranty. beach sand, skating ramps, etc.; use it to push or tow other vehicles; participate in races, sports competitions, etc.; perform extreme or demanding driving that causes premature or abnormal wear of vehicle elements that does not correspond to the kilometers traveled; circulate at a higher speed than that established as the maximum by the manufacturer in the technical specifications. Nor will any defects that these products present due to intensive use inappropriate for the recreational and personal purpose for which they must be used by the User be covered under warranty, and in any case, when they have circulated 200 kilometers in total.

Any failure caused by misuse of a product, including water ingress or external damage where this is not included in the manufacturer's policy, may void the warranty.

It is highly recommended that you read the product manual and warranty before using the product to avoid accidentally voiding your warranty.

RIGHT OF WITHDRAWAL

Once the product is received, the User, if their condition is that of a consumer, will have fourteen (14) calendar days counted from the receipt of the last of the products purchased in the same order to partially or totally exercise their right of withdrawal.

Carpa Design Europe provides a withdrawal document, which the User may or may not use for this purpose, and which may be downloaded at the following download link:

https://gobluemobility.com/wp-content/uploads/2023/03/FORMULARIO-DESISTSIÓN.pdf

The User, within the indicated period, must send Carpa Design Europe the withdrawal form by email to the address: info@gobluegoods.com

Once the form is received, Carpa Design Europe will inform the User of a return number. Once the User has received the return number, they will send the product to Carpa Design Europe, indicating this number in the shipping letter, with the transport costs at their expense, at the address of Carpa Design Europe, SL, C/ Duke of Calabria 4, under Valencia, 46005

In accordance with the exceptions provided for in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Carpa Design Europe will not accept withdrawal on products that have been unsealed and without their original packaging.

In case of withdrawal, total or partial, Carpa Design Europe will return to the User, by the same means used to pay, the payments received for the returned merchandise and for the contracted services (collection or transport), which, where appropriate, will be proportional. to the quantity of returned merchandise, within a maximum period of three working days from when Carpa Design Europe had received the returned merchandise.

The right of withdrawal will not apply to products made in accordance with the User's specifications or clearly personalized, as well as those others specified in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the text recast of the General Law for the Defense of Consumers and Users and other complementary laws.

CLAIMS AND DISPUTE RESOLUTION ONLINE

Any claim that the User considers appropriate will be attended to as soon as possible, and must be sent to Carpa Design Europe by email to the address info@gobluegoods.com, or by postal mail to the address C/ Duque de Calabria 4, Bajo Valencia. , 46005

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the User and Carpa Design Europe, without the need to resort to the courts of law, through intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

APPLICABLE LEGISLATION AND JURISDICTIONAL JURISDICTION

This contract will be governed by the Spanish legislation that is applicable in matters not provided in it regarding interpretation, validity and execution.

In the event of disagreement arising from the purchase of products through the distance selling service, these General Conditions, and for the resolution of any conflicts, the parties agree to submit, waiving any other jurisdiction or jurisdiction to which may have the right to the courts and tribunals of the city corresponding to the User's domicile or the place of fulfillment of the obligation. In the case of companies, the competent Courts and Tribunals will be those provided for in the current regulations for each case.